The Sunflower Patient Experience Program™
Rebuilding Trust. Restoring Compassion. Elevating Patient Experience.
Patients don’t remember every detail of their hospital stay but they remember how they were treated, how they were spoken to, and whether they felt safe, respected, and seen.
What is The Sunflower Patient Experience™
The Sunflower Patient Experience Program™ is a patient-centered, trauma-informed model designed to improve communication, safety, and trust across your entire facility. Built for maternity, chronic illness, and general medical care, it helps hospitals reduce preventable harm, elevate patient satisfaction, and strengthen staff–patient relationships.
Our model is built on several pillars, As if you were growing a sunflower: Seed, Soil, Grow, Bloom and Sustain. Also known as The Sunflower Patient Experience™. These principles reshape how healthcare teams approach patient interactions from the very first moment. Rooted in compassion and accountability, the program ensures every patient feels seen, heard, and protected especially during their most vulnerable moments.
Why The Sunflower?
Sunflowers face the sun, stand tall, and turn toward the light even in difficult conditions. Patients deserve a healthcare experience that reflects that same strength, visibility, and dignity. Our program equips your staff to be prepared for difficult situations that they may encounter in a compassionate and professional manner, that is comfortable for patient and staff.
How Does The Sunflower Experience Help Hospitals?
Stronger patient relationships. Safer outcomes. Better reputations. Lower costs.
Hospitals gain:
✓ Fewer incidents of preventable harm
✓ Reduced legal and risk exposure
✓ Higher patient satisfaction scores
✓ Improved team communication
✓ Healthier transitions and reduced readmissions
✓ Better maternal and chronic illness outcomes
✓ A staff culture rooted in respect and safety
Bring the Sunflower Patient Experience Program™ to Your Facility
Your patients deserve compassionate care.
Your staff deserves training that empowers them.
Your community deserves a healthcare system they can trust.
